When helping visitors locate a patient, providing top-notch customer service is key. While different methods may be available, such as using an intranet or computer system, what's most important is that you're eager to lend a hand. Whether it's a worried family member or a confused friend, taking the time to assist them in finding their loved one can make all the difference in their experience.
So, be patient, kind, and willing to go the extra mile to ensure everyone who walks through your facility's doors feels supported and cared for.