How to Train Unit Secretaries Correctly

The importance of a well-trained unit secretary can always be emphasized. The unit secretary performs critical functions that contribute to the overall success of healthcare teams and patient outcomes. Unfortunately, many training programs for unit secretaries are inadequate, leading to confusion, errors, and frustration among unit secretaries and healthcare teams. In this blog, we will discuss the...

The Trainer You Get Can Determine Whether You Succeed or Fail (Video)

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5 More Quick Tips For The Trainer of New Health Unit Coordinators

Last week, I listed 5 tips for the trainer of new Health Unit Coordinators to use. This week, I'm back with 5 more. As the training is winding down, be there, but be there in the background. If they ask you a question that you know that they know the answer to, do not reply. Let the silence be the answer. Let them use their brain to remember what you've taught them. They're going to...

5 Quick Tips For The Trainer of New Health Unit Coordinators

I was training a new Health Unit Coordinator, and I'd like some advice for the HUCs who are required to orient the new ones. As I stated in my booklet Steps To Becoming A Medical Secretary – A Step-By-Step Guide To Working in a Hospital, many new HUCs have no previous experience, and the only requirement they may meet is knowing medical terminology. And that's not enough. So here...