Don't Sabotage Your Trainees: Learn How To Thrive as a Trainer

Are you a trainer who's winding down training soon? If so, listen up. It's time to step back and let your trainees use their brains. If they ask a question, wait to reply with an answer they already know. Let the silence hang in the air. Trust that they've learned what you've taught them and will apply it when you're not there. Another key to success? Encourage honesty. No matter the issue,...

How to Train Unit Secretaries Correctly

The importance of a well-trained unit secretary can always be emphasized. The unit secretary performs critical functions that contribute to the overall success of healthcare teams and patient outcomes. Unfortunately, many training programs for unit secretaries are inadequate, leading to confusion, errors, and frustration among unit secretaries and healthcare teams. In this blog, we will discuss the...

Where Can I Go to Get Training to Become a Unit Secretary (VIdeo)

Many training options exist for becoming a unit secretary, including online courses and on-the-job learning opportunities. There is no shortage of opportunities for training in becoming a Unit Secretary. Training for this position can be found all over the country. What type of training is needed to become a unit secretary?Most people think that secretarial skills are only required for office...

The Trainer You Get Can Determine Whether You Succeed or Fail (Video)

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2 More Tips for the New Unit Secretary (Video)

I made a video a while ago titled 3 Tips for the New Unit Secretary, where I explained that you should take good notes, understand that there are a lot of personalities in the hospital, and know that burnout may happen.In this video, I added two more tips, one of which is to take good notes! The other is to be time. Watch the video above to find out w...

Warning Signs of a Bad Trainer (Video)

These are some of the warning signs of a bad trainer. They huff and puff about having to train you. They mumble under their breath. They make you feel uncomfortable. They ignore you and converse with others as if you are not there. They nitpick at any little thing that you do. They do not correct you when you make a mistake (they want you to fail...

Are the Health Unit Coordinators Trained Properly? (Video)

This is the story of how I became a Health Unit Coordinator. I applied for the job online and was called in for an interview. Before the interview, I had to take a typing test. I took the test and passed, then interviewed and got the job.  For the first two weeks of the job, the rest of the new HUCs and I were in a room for eight hours, learning medical terminology. Once we passed the...

Letting The Health Unit Coordinator Fail (Video)

About five years ago, I was sitting at the desk as a Health Unit Coordinator when a patient's wife spoke with me. She explained that she was a HUC many years ago and had one foolproof way to guarantee job security. "Don't teach the new HUCs everything that you know." She explained that they would get frustrated and quit if the new HUCs didn't know what they were doing. Or appear extremely...