1. Be assertive – not
aggressive or passive. My assertion definition is simple: "Say what
you mean, mean what you say, and don't be mean when you say it." Let this
rule guide your conversations with all visitors, and you will always be
confident, cool, and in control, and you'll always be professional.
2. Speak more slowly.
You'll be amazed at how much more clearly you can think and how much...
