How to Take Care of People Who Come to the Nursing Station (Video)

People will approach you at the nursing station every day. Below are things that you should do to assist them.  Make eye contact with the person and smile. Ask what brought them to a nursing station, listen carefully while they talk about their concerns or problems, and offer to help if you can. Be mindful of how you are interacting so far - do not interrupt. Escort them to a location...

The 3 Secrets Of Wow Customer Service

 Your aim in giving your visitors exceptional service is to make them say "Wow!" as soon as you disappear. You can do that if you make the following three tips part of your regular service pattern. 1. Give The Visitors Plenty of Strokes. People love to be stroked. Strokes can include any greeting, the use of people's names, and good wishes of the "Have-a-nice-day" kind. But the best stroke you...

6 Tips For Keeping Your Cool When Things Get Hot (Video)

  1. Be assertive – not aggressive or passive. My assertion definition is simple: "Say what you mean, mean what you say, and don't be mean when you say it." Let this rule guide your conversations with all visitors, and you will always be confident, cool, and in control, and you'll always be professional. 2. Speak more slowly. You'll be amazed at how much more clearly you can think and how much...

Visitors and the Unit Secretary (Video)

All unit Secretaries will have to deal with visitors. We are the first people they encounter. And there are some scenarios that, from time to time, we usually must deal with. 1. A lot of visitors all at once. 2. Visitors wanting to stay overnight. 3. Kicking visitors out/off the unit. ...