Communication Skills

As a medical professional, you will be responsible for answering the telephone and the call light. It may seem like a small task, but it is one of the most critical aspects of your job. You don't want to be that person who lets the telephone or call light ring repeatedly before picking up. That's not a good look. Be sure to answer the phone and call light promptly and confidently. Speaking clearly...

Musical Phones (Video)

  "Let me transfer your call." What goes through your mind when you hear those words? Do you envision being placed on hold, waiting for someone else to come on the line, repeating what you just said, and then hearing again, "Let me transfer your call?" Feelings of frustration set in, and your confidence in the company you dialed begins to diminish. It's a game of musical phones played to...

All Health Unit Coordinators Do Is Just Answer the Telephone (Video)

Nurses, doctors, and hospital administrators all seem to think that health unit coordinators only answer the telephone. And part of the reason for that thinking is that that's all some of us do!  Stepping in and doing more is what is required to remove that stigma from u...

All Health Unit Coordinators Do Is Answer The Telephone (Video)

Within the last few months, a fellow Health Unit Coordinator who works the night shift has been repeating, "If they think that all that we do is answer the telephone, then that's all I'm going to do. " It bothered her that the nurses only wanted her to answer the telephone. If they needed something from another department, they called. They called in their own consults. They called the answering...