Communication Skills

As a medical professional, you will be responsible for answering the telephone and the call light. It may seem like a small task, but it is one of the most critical aspects of your job. You don't want to be that person who lets the telephone or call light ring repeatedly before picking up. That's not a good look. Be sure to answer the phone and call light promptly and confidently. Speaking clearly...

Musical Phones (Video)

  "Let me transfer your call." What goes through your mind when you hear those words? Do you envision being placed on hold, waiting for someone else to come on the line, repeating what you just said, and then hearing again, "Let me transfer your call?" Feelings of frustration set in, and your confidence in the company you dialed begins to diminish. It's a game of musical phones played to...