Musical Phones (Video)

  "Let me transfer your call." What goes through your mind when you hear those words? Do you envision being placed on hold, waiting for someone else to come on the line, repeating what you just said, and then hearing again, "Let me transfer your call?" Feelings of frustration set in, and your confidence in the company you dialed begins to diminish. It's a game of musical phones played to...

Transferring Calls as a Unit Secretary (Video)

There are two types of ways to transfer a telephone call. A warm transfer is when the Unit Secretary notifies the Nurse of a call and the reason for the call before transferring it. A cold transfer is when the Unit Secretary sends the call without notifying the nurse. There are some scenarios where either one of the options is necessary. Learn more in the video above....