Your Tone | Self Awareness (Video)

How you speak to people says a lot about you. The way you interact with one coworker will be different than the way you interact with someone else.Your tone can be blunt. And it is because you make statements and you don't ask. For example, you'll say, "I'm going to lunch," not "Is it okay if I go to lunch?" and because of that, some people take that as mean. But that's not your intention. You're...

The 3 Secrets Of Wow Customer Service

 Your aim in giving your visitors exceptional service is to make them say "Wow!" as soon as you disappear. You can do that if you make the following three tips part of your regular service pattern. 1. Give The Visitors Plenty of Strokes. People love to be stroked. Strokes can include any greeting, the use of people's names, and good wishes of the "Have-a-nice-day" kind. But the best stroke you...