The 3 Secrets Of Wow Customer Service

 Your aim in giving your visitors exceptional service is to make them say "Wow!" as soon as you disappear. You can do that if you make the following three tips part of your regular service pattern. 1. Give The Visitors Plenty of Strokes. People love to be stroked. Strokes can include any greeting, the use of people's names, and good wishes of the "Have-a-nice-day" kind. But the best stroke you...

Stop Saying "I Don't Know" as a Unit Secretary (Video)

If your answer to any question you're asked at work is "I don't know," then it might be time for you to start looking for a new job.

You are officially over it.

Automatically saying "I don't know" shuts down any conversation the person tries to have with you.

But if it's just a bad habit that you have, then I list a few phrases for you to use instead.